An inveterate computer nerd, Jackson started sketching UI concepts as a kid when his peers in art class were more interested in comic characters. He got his BS in computer science — where he obsessed over usability issues in his programming assignments — followed by a master's in information science. Today, Jackson helps startups and organizations turn ideas into usable, effective products through a focus on users, product strategy, and technology. And yes, he still keeps a sketch pad handy.